Our company over the years focus on the customer's pre-sale and after-sales service, to provide users with the program, high-quality products, perfect after-sale, is our consistent commitment to win every customer satisfaction.
Optimization of design: We patiently communicate with users, understand the user's actual needs, to provide users with the best design ...
Spare parts long-term guarantee: We guarantee to provide users with at least 10 years of spare parts services, to avoid the aging of equipment components caused by idle equipment ...
Equipment upgrading: We fully take into account the user in the enterprise development process capacity, energy and other new needs, we provide you with a new transformation program, saving your money ...
Operation Training Service: When the equipment is delivered, we provide comprehensive training, maintenance and repair services for the employees. We also provide written documentation to avoid employee turnover and equipment downtime.
Incoming test services: We have a sound material test center, welcomed the new and old customers to provide various materials on-site sample ...
 
Service Process:
1, pre-sale:
The establishment of the use of files, get in touch with customers, introduce our technology and equipment related to the situation, understand the user needs, recommend the appropriate equipment, the implementation of the sample and the technical preparation, improve the technical parameters.
2, the sale of:
Provide user-related drawings, technical information, coordination of user equipment installation and construction, to inform the user production speed, production quality. To ensure the progress of user engineering and equipment manufacturers to synchronize coordination. Deal with emergencies, and maintain good communication with the user.
3, after-sales:
① to the user to guide the installation, responsible for debugging until delivery.
② responsible for the operation of the relevant personnel, maintenance skills training.
③ long-term high-quality high prices to provide spare parts.
④ equipment shelf life of one year, one year after the acceptance of equipment due to the quality of the equipment itself is damaged, responsible for free maintenance, as a result of improper operation caused by failure to collect the cost of fees, and 48 hours service maintenance, that is, the first message received user Within 24 hours to answer the user's question, if not on the phone to solve, the next 24 hours rushed to the user site to solve the problem.
4, the basic service flow chart